General rules of the platform
1. General rules
Violation | Sanctions | |
| 1.1. Creating an account to bypass a previously received block. | Account blocking and denial of payments. | |
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| 1.2. Unfair use of the feedback system (cheating, blackmail, unjustified modification of a review on an old order, unfair competition, etc.). | Deleting a review. Account blocking in case of repeated violation (without refusal of payments). | |
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| 1.3. Advertising of third-party resources that are not related to the marketplace site Hstock.org or partner sites. | Blocking all accounts. Refusal of payments. Blocking all new accounts of the violator as soon as they are discovered. | |
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| 1.4. Dissemination of personal information (personal data for communication outside the platform, phone numbers, passport data, etc.) | Warning. In case of repeated violation, the account is temporarily blocked, and the store is removed from moderation. In case of multiple violations, all accounts are blocked (without denial of payments). | |
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| 1.5. Unfair competition (for example, buying goods in order to write negative reviews, false complaints, etc.). | Warning. In case of repeated violation, the account is temporarily blocked. In case of multiple violations, all accounts are blocked (without denial of payments). | |
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| 1.6. The mention of links or names of any Internet resources, illegal, advertising or political information in the name. | Account blocking and denial of payments. | |
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| 1.7. Ignoring binding and recommendation mailings and notifications from the administration. (Go through KYC, confirm the payment address, connect 2fa) | Temporary blocking. In case of repeated violations, it is possible to block the account (without refusing payments). | |
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| 1.8. Violation of the rules of communication in a personal chat or other place: insults, threats, spam offers, flood. Imposing a dialogue with political overtones, sending erotic materials without the consent of the interlocutor. | Warning. In case of repeated violation, the account is temporarily blocked. In case of multiple violations, the account is blocked (without denial of payments). | |
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| 1.9. Advertising, spam, mass mailing to users. | Blocking all accounts. Refusal of payments. | |
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| 1.10. Fraud, exploiting vulnerabilities, deceiving other users. | Account blocking, as well as all new accounts of the violator as they are discovered. | |
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| 1.11. Exploiting vulnerability for selfish purposes. | Account blocking, as well as all new accounts of the violator as they are discovered. | |
If you want to exchange contact information with another seller for joint order fulfillment, submit a request to the support service.
The administration reserves the right to contact sellers under the guise of buyers in order to identify violations.
The Administration reserves the right to mitigate or cancel any imposed punishment if it is impractical in any particular case.
2. Rules for sellers
Violation | Sanctions | |
| 2.1. An attempt to transfer a product or provide a service without making a payment via Hstock.org . Exchange of goods or services outside the platform. | Warning. Temporary account blocking in case of repeated violations. If you do not comply more than 2 times, you can permanently block your account (without refusing payments). | |
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| 2.2. Sellers are required to provide reliable and complete information about their products, including price, condition, characteristics, availability, delivery methods, as well as any other terms of the transaction. | Temporary account blocking. It is possible to permanently block the account (without refusing payments) in case of repeated violations. | |
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| 2.3. Unreasonably ignoring customer questions in the chat for more than 72 hours. | Warning. Temporary account blocking in case of repeated violations. | |
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| 2.4. The deliberate placement of invalid offers or offers with an invalid price. | Temporary account blocking. It is possible to permanently block the account (without refusing payments). | |
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| 2.5. The administration of the marketplace has the right to interpret an attempt to place goods that do not correspond to the description and characteristics described in the product card as a purposeful attempt to mislead and circumvent the established rules. | Warning. Deleting product offers that do not comply with the rules or temporarily blocking the account in case of repeated violations. | |
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| 2.6. It is forbidden to use, change passwords, emails and other data from sold accounts on the marketplace. | Deletion of offers, temporary account blocking, permanent blocking in case of repeated violations. | |
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| 2.7.Duplication of offers, clogging of the product issue page. Placement of purchase offers. | Deleting offers. Temporary account blocking in case of repeated violations. | |
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| 2.8. It is prohibited to sell or promote all those goods and services on the platform that are included in this list (prohibited goods link) | Deleting offers. Temporary account blocking in case of primary violation, permanent blocking in case of repeated account (Refusal of payments). | |
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| 2.9. Non-compliance with instructions and recommendations when refusing moderation | Temporary account blocking. It is possible to permanently block the account (without refusing payments). | |
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| 2.10. Teaching illegal activities or selling information about them (methods of duping, carding, etc.). | Temporary account blocking. It is possible to permanently block the account (without refusing payments). | |
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| 2.11. Sale and distribution of unlicensed and/or malicious software. | Temporary account blocking. It is possible to permanently block the account (Refusal of payments.). | |
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| 2.12. Resale of offline activation, gamepass. | Temporary account blocking. It is possible to permanently block the account (Refusal of payments.). | |
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| 2.13. Failure to pass KYC verification for reasons such as "blacklist", "fraud" and similar critical statuses. | Account blocking. Refusal of payments. | |
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| 2.14. Placing duplicate balances in the product card, or placing the same balances in different product cards. | Account blocking. Refusal of payments. | |
The administration reserves the right to carry out inspections of the goods placed on the site.
3. Responsibility of sellers
3.1. Refusals from sellers.
| Violation | Degree of responsibility | |||
| 3.1.1. Refusal to perform the tasks assigned by the representative of the administration, ignoring his messages, as well as indifference during the resolution of the dispute. | Refund up to 100% of the order amount. | |||
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| 3.1.2. Refusal to advise the buyer regarding his order, ignoring the buyer's questions, lack of service. | Refund up to 100% of the order amount. | |||
3.2. Services
| Violation | Degree of responsibility | |
| 3.2.1. Performing a service with a negative result (for example, a decrease in the number of subscribers from those originally ordered, a decrease in the MMR rating in Dota 2 instead of increasing it). | Refund of 100% of the order amount and possible compensation for damage caused from the seller's insurance balance. | |
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| 3.2.2. Account blocking due to poorly provided services (for example, due to the seller's use of a bot or other software). | Refund of 100% of the order amount and possible compensation for damage caused from the seller's insurance balance. | |
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| 3.2.3. Unjustified refusal of the seller to continue performing the service. | 50% of the work performed is paid. | |
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| 3.2.4. The delay in the terms agreed with the buyer. | The payment for the work performed is reduced in direct proportion to the delay. For example, if the terms are increased by 1.5 times, then the payment is reduced by 1.5 times. | |
Each dispute between the buyer and the seller is different, so the final decision on the degree of responsibility of the seller may differ significantly from what was written above. The chat arrangements between the seller and the buyer can be taken into account.
4. Change the SA platform ID.
- Changing the SA platform ID is allowed no more than once a quarter.
- The request to change the ID must be justified and sent through the support service. Each request is considered individually, and the administration reserves the right to refuse to change the ID without explaining the reasons.
- After changing the ID, a reverse change to the previous ID is not possible until three months have elapsed since the last change.
- Users are required to carefully check the new ID before submitting a change request. The administration is not responsible for user errors when choosing a new ID.
- Any attempts to circumvent this rule may result in the account being blocked.
