General rules of the platform

Rules for Buyers

1.1. Creating an account to bypass a previously received block
– Sanction: Account blocking and refusal to pay.

1.2. Unfair use of the review system (cheating, blackmail, etc.)
– 1st violation: Warning and removal of the review.
– 2nd violation: Temporary blocking for 7 days.
– 3rd violation: Account blocking.

1.3. Advertising of third-party resources, spam, and mass mailing to users
– 1st violation: Warning.
– 2nd violation: Temporary blocking for 7 days.
– 3rd violation: Account blocking.

1.4. Dissemination of personal information
– 1st violation: Warning.
– 2nd violation: Temporary blocking for 7 days.
– 3rd violation: Account blocking.

1.5. Ignoring mandatory notifications from the administration
– 1st violation: Warning.
– 2nd violation: Temporary blocking for 7 days.
– 3rd violation: Account blocking.

1.6. Violation of communication rules in any platform chat
Rules:
 • Do not use language that humiliates the honor and dignity of other users, sellers, or platform staff (this includes direct insults, threats, and derogatory comments).
 • Avoid using obscene expressions—even in veiled or softened forms—as well as aggressive or provocative comments.
 • Refrain from any statements containing discrimination, stereotypes, threats, or hate speech based on personal attributes.
– Sanctions:
 – 1st violation: Warning.
 – 2nd violation: Temporary blocking for 7 days.
 – 3rd violation: Account blocking.

1.7. Fraud and exploitation of vulnerabilities
– Sanction: Blocking the account (and all new accounts of the violator) and refusal to pay.

1.8. Attempt to transfer goods or provide services outside the platform
– 1st violation: Warning.
– 2nd violation: Temporary blocking for 7 days.
– 3rd violation: Account blocking.

1.9. Failure to pass KYC verification for critical statuses
– Sanction: Account blocking and payment denial.

1.10. Delivery and Evidence Requirements
For automatic delivery:
 – The buyer must record a short video starting from the moment of purchase until successful authorization (gaining access to the product).
For manual delivery:
 – Before handing over the goods, the seller must provide the buyer with convincing evidence (photographs, screenshots, or videos) that the service was fully provided.
– Sanction: Refusal to return goods, refund money, or replace goods without proper video evidence.

Seller Rules and Sanctions

2.1. Providing complete and accurate information about products
– 1st violation: Warning and removal of the product card.
– 2nd violation: Temporary blocking for 7 days and removal of the product card.
– 3rd violation: Account blocking.

2.2. Unreasonable ignoring of customer inquiries in chat
– 1st violation: Warning.
– 2nd violation: Temporary blocking for 7 days.

2.3. Knowingly posting invalid offers
– 1st violation: Temporary blocking for 7 days.
– 2nd violation: Account blocking.

2.4. Using data from sold accounts
– 1st violation: Removal of the offer and temporary blocking for 7 days.
– 2nd violation: Account blocking.

2.5. Duplicating offers and posting goods that do not match the description
– 1st violation: Warning.
– 2nd violation: Offer removal and temporary blocking for 7 days.

2.6. Selling accounts with active bans or blocks
– 1st violation: Offer removal and warning.
– 2nd violation: Temporary blocking for 14 days.

2.7. Selling hacked or stolen accounts
– Sanction: Account blocking and refusal to pay.

2.8. Opening multiple stores to create a false appearance of a wide range or market dominance
– 1st violation: Warning and removal of unnecessary stores.
– 2nd violation: Blocking of all accounts without the possibility of withdrawing funds.

2.9. Purchasing goods from oneself
– 1st violation: Temporary blocking for 7 days.
– 2nd violation: Blocking of all accounts of the offender.

2.10. Selling an Hstock account under prohibited conditions
(Conditions include having an active store on the account, funds on the security deposit, the main store balance, a frozen balance, pending withdrawal requests, passed verification, confirmed moderation, or other administrative approvals.)
– Sanction: Account blocking and refusal to pay.

2.11. Creating a product card in the auto-delivery format with a product balance of fewer than 10 units
– 1st violation: Offer removal and warning.
– 2nd violation: Offer removal and temporary blocking for 7 days.
Note: Such products must be issued manually.
– The administration: has the right to check any product for its validity at any time.

2.12. Copying stores, product card designs, or personal product offers from other sellers
Personality assessment criteria include:
 1. Title
 2. Avatar/Image
 3. Description
– If the description is 70% or more similar to others, it will be deemed copied and not unique.
– If two of the compared criteria match, the offer is considered non-unique and subject to sanctions.
– Sanctions:
 – 1st violation: Deletion of the product offer or deactivation of store moderation.
 – 2nd violation: Offer removal and temporary blocking for 7 days.
 – 3rd violation: Account blocking and refusal to pay.

2.13. Increase in the insurance deposit upon suspicion of unfair practices
The administration may request an increase in the insurance deposit up to 9,500 rubles if there are suspicions of dishonest practices or if a significant number of customer complaints about the store arise.
– Non-compliance consequences:
 – Deactivation of the store, review of all transactions, and freezing of the store’s balance for 30 days.
 – If no complaints are received within the specified period, funds will be withdrawn from the platform following the standard request via the merchant profile.

 

2.14. Prohibition of creating similar product items

Users are prohibited from mass publishing products of the same type that duplicate each other in content, functionality, or description. This is considered clogging up categories and entails:
 – Removing duplicate items;
 – Temporary restriction on publishing new products;
 – Permanent blocking of the account in case of systematic violations.
Evaluation criteria –
 – More than 5 products with the same purpose in one category;
 – Use template descriptions with minimal changes;
 – Purposeful filling of the section to artificially increase visibility.
The administration notifies the user about the violation before applying sanctions

List of Prohibited Services and Goods for Sale

  • Any goods and services that violate the laws of the Russian Federation, the USA, Canada, the Commonwealth of Independent States, or the European Union.
  • Any stolen digital goods.
  • Any databases containing personal data.
  • Products or services intended to deceive users or government agencies (for example, identity documents).
  • Goods and services that violate privacy.
  • Trojan programs and virus software.
  • Programs or scripts for hacking and unauthorized acquisition of information.
  • Products with advertising from third-party resources.
  • Products or services related to financial fraud and scams.
  • Products or services related to narcotic substances.
  • DDoS services.
  • Products or services of a pornographic or erotic nature.
  • Products that violate copyright.
  • Products affecting the rights of US or Canadian citizens, their relatives, or other dependents.

Rules for Conducting a Dispute

  • Submission of Claims:
    In case of a dispute, the buyer must clearly describe their claims regarding the product within the warranty period and provide evidence (such as photos or videos). If neither the buyer nor the seller (in manual delivery cases) provides evidence, the dispute will be considered invalid.

  • Providing Evidence:
    Video files can be submitted by uploading them to any convenient file-sharing service (e.g., youtube.com, mega.nz, gofile.io) and sharing the link in the dialogue.

  • Dispute Resolution Process:
    If no party is active in negotiations within 24 hours, the dispute is considered closed, and the decision is made in favor of the last participant who responded.

  • Prohibition of Insults:
    Insults of any kind are strictly prohibited.

  • Warranty Limitations:
    Purchasing a quantity of goods that exceeds the amount one can thoroughly inspect during the warranty period does not extend the warranty period. Buyers should purchase quantities they are able to check and for which they can provide evidence of any issues.

  • Finality of Disputes:
    The platform does not allow reopening a dispute once it has been resolved, regardless of the reason.

  • Administrative Involvement:
    A dispute lasts 24 hours without administrative participation. After this period, either the buyer or the seller may invite an administrator to intervene, review the evidence provided by both parties, and help resolve the issue.

  • Confidentiality:
    Disseminating information from a dispute outside the platform in favor of third parties without an agreement, or discussing disputes with them, is a violation of the platform rules and will result in account blocking.

Administration's right to individual blocking


The platform administration reserves the right to block user accounts or restrict access to the functionality on an individual basis, even if the user's actions do not formally violate the current rules. This right applies in cases where the user's behavior:
  – Creates a threat to the security of the platform or other participants;
  – Violates the principles of good faith (for example, attempts to manipulate ratings, circumvent restrictions);
  – Undermines trust in the platform (spreading misinformation, abusing technical capabilities).
The decision to block is made on the basis of an internal analysis and can be appealed through the support service